Where we store your Personal Data<\/strong><\/p>\n\n\n\nThe data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (\u201cEEA\u201d). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.<\/p>\n\n\n\n
All information you provide to us is stored on our secure servers.<\/p>\n\n\n\n
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.<\/p>\n\n\n\n
How is your Personal Data kept secure?<\/strong><\/p>\n\n\n\nHome Heroes have implemented appropriate security measures to protect the confidentiality, integrity and availability of Personal Data. We employ organisational and technical security measures, including password protection, encryption, physical locks, etc., to protect Personal Data and to ensure it is processed appropriately, consistently and in accordance with applicable data privacy laws and regulations. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.<\/p>\n\n\n\n
If you are authorized to have access to the Personal Data of others, it is important that you take appropriate safeguards to protect this Personal Data.<\/p>\n\n\n\n
Home Heroes monitors Internet traffic to detect access to inappropriate websites or other materials. Home Heroes also uses email filters to block spam and computer viruses. It is possible that some legitimate email messages and websites may be blocked or hindered by these filters.<\/p>\n\n\n\n
Disclosure of your information<\/strong><\/p>\n\n\n\nWe do not pass on or sell online personal information to third parties. We may however share information within our organisation and in some cases, it will be necessary to pass information to our pension or share administrators. This may include our employees, agents, contractors and sub-contractors.<\/p>\n\n\n\n
This includes passing on your information to another business whom we feel may be able to assist you with your enquiry if we are currently unable to do so i.e. another firm of Surveyors or Engineers, we do this so they are better able to serve your needs. We also must stress this doesn\u2019t work as an introduction or recommendation service and we make no warranty about the skill or service you will receive.<\/p>\n\n\n\n
We may also pass information to our insurers or our regulators such as RICS, FPWS and other regulation bodies that work within our industry.<\/p>\n\n\n\n
Please note that by sending your personal information to us you are consenting to the processing and transfer of such information in this way.<\/p>\n\n\n\n
How long is your Personal Data retained for?<\/p>\n\n\n\n
We retain appropriate records of Personal Data for Regulatory, Legal and Contract administration purposes. We only keep Personal Data for as long as necessary for the purpose or purposes it was collected for. Records are retained for a predefined retention period that may extend beyond a contract with Home Heroes. Personal Data is retained to comply with other legal and contractual obligations and requirements such as Health and Safety. Where required, further information concerning our records retention policy can be obtained from the Home Heroes Data Protection Officer whose contact details are below.<\/p>\n\n\n\n
International transfers of Personal Data<\/strong><\/p>\n\n\n\nWe may transfer Personal Data, for the processing purposes outlined in this Privacy Notice, to any other companies within Home Heroes or to Third Parties who process data on our behalf under our instruction. Home Heroes and relevant Data Processors may operate globally across Europe, the Middle East, Asia Pacific, North America and Africa and may also set up establishments in other regions. We therefore reserve the right to transfer and process Personal Data on a global and worldwide basis in line with our legal, regulatory and contractual obligations.<\/p>\n\n\n\n
We will only transfer Personal Data where necessary to operate our business, meet our contractual obligations and comply with our legal and regulatory obligations. We will endeavour to ensure that such transfers of Personal Data comply with all applicable data privacy laws and regulations and provide appropriate protection for the rights and freedoms conferred on all individuals under such laws. There may, however, be instances where for legal or contractual reasons, we are not permitted to transfer Personal Data outside of certain jurisdictions. Where required, further information concerning overseas transfers of Personal Data can be obtained from the Home Heroes Data Protection Officer whose contact details are below.<\/p>\n\n\n\n
Third Party Web Sites<\/strong><\/p>\n\n\n\nWe may provide hyperlinks from the site to websites of third parties. Please note that this privacy statement applies only to the contents of this site and not to those websites to which we may provide a link.<\/p>\n\n\n\n
Social Media Privacy<\/strong><\/p>\n\n\n\nThis policy applies to our Twitter, Facebook, Instagram and Google My Business account and you are reminded that these businesses privacy polices apply when interacting with us through them<\/p>\n\n\n\n
Service Providers:<\/strong><\/p>\n\n\n\nWe have agreements with the following companies who will have access to your data as they process data on our behalf these include but are not limited to:<\/p>\n\n\n\n
Google (emails, cloud storage, analytics etc)
Yandex (emails)
Alpha Internet Limited (Web Hosting, Emails)
Dropbox (Cloud Storage)
20i Limited (Hosting)
Paypal (Payment Processor)
Starling Bank (Payment Processor)
Stripe (Payment Processor)<\/p>\n\n\n\n
How to contact us to update your Personal Data or any queries you might have<\/strong><\/p>\n\n\n\nIf any information you have provided to us becomes inaccurate or out of date, or if you have any queries about this privacy statement, please send an email to the Data Protection Officer whose contact details are below.<\/p>\n\n\n\n
What do I do If I have a complaint or spot a violation of our requirements?<\/strong><\/p>\n\n\n\nComplaints and\/or violations of our requirements about the processing of Personal Data by Home Heroes should be raised with the Data Protection Officer in the first instance, and should follow the requirements outlined in the Data Privacy Compliance Policy Framework available on the Home Heroes intranet.<\/p>\n\n\n\n
The Data Protection Officer can be contacted at the following address:<\/p>\n\n\n\n
Data Protection Officer<\/strong>
Data Privacy Compliance Team
Home Heroes Limited
2 Kings Park
Canterbury
CT1 1QH<\/p>\n\n\n\nemail: date_privacy@home-heroes.co.uk<\/a><\/p>\n\n\n\nWhere an individual is not satisfied with the way we have handled a complaint they may refer the matter to the relevant Data Protection Regulator (for example, the UK Information Commissioner\u2019s Office, the Office of the Privacy Commissioner of Canada etc.) for further consideration.<\/p>\n\n\n\n
What changes have been made to this Privacy Notice?<\/strong><\/p>\n\n\n\nAny changes to this Privacy Notice will be documented below.<\/p>\n\n\n\n
Version 1 : Home Heroes Privacy Notice created March 2018
Version 2: Additional Regulator Information Update Jan 2019<\/p>\n ","protected":false},"excerpt":{"rendered":"
Introduction This Privacy Notice applies to all Personal Data that Home Heroes Limited and other subsidiary or affiliated companies of Home Heroes (referred to throughout as \u201cHome Heroes\u201d) and any websites or equivalent internet resources may generally collect, process and store about you. By providing your Personal Data to Home Heroes, you expressly acknowledge that […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/pwst.staticwebsites.co.uk\/wp-json\/wp\/v2\/pages\/1217"}],"collection":[{"href":"https:\/\/pwst.staticwebsites.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pwst.staticwebsites.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pwst.staticwebsites.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pwst.staticwebsites.co.uk\/wp-json\/wp\/v2\/comments?post=1217"}],"version-history":[{"count":0,"href":"https:\/\/pwst.staticwebsites.co.uk\/wp-json\/wp\/v2\/pages\/1217\/revisions"}],"wp:attachment":[{"href":"https:\/\/pwst.staticwebsites.co.uk\/wp-json\/wp\/v2\/media?parent=1217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}